Forward your emails. Sortline reads your docs, resolves routine tickets in under 3 minutes, and escalates what it can't handle — with full context.
Drop in your help articles, FAQs, product docs — anything your support team references. Sortline chunks and indexes everything with vector embeddings.
Set up Gmail forwarding to your Sortline webhook. Every incoming email becomes a ticket, matched against your knowledge base in real time.
High-confidence matches get auto-sent. Low-confidence ones queue for your review — with the AI's draft and source docs already attached.
Your docs are chunked, embedded, and searched with cosine similarity. The AI only answers from what it knows — no hallucinations.
Set your confidence threshold. Above it, replies go out automatically. Below it, they queue for human approval with full context.
Simple JSON webhook that accepts forwarded emails. Works with Gmail forwarding, Zapier, or any email parsing service.
See every ticket, its AI-generated response, confidence score, matched sources, and send status — all in one place.
Get early access to Sortline. Your support inbox will thank you.